All purchases are non-cancellable, non returnable, unless deemed defective. If deemed defective, product will be replaced assuming it falls under the manufacturer's warranty.

Please note, this policy does not pertain to RAK hotspot Miner preorders. If you would like to request a refund for your RAK Hotspot Miner Preorder, please contact support@calchipconnect.com.

To start a return for a potentially defective product, you can contact us at support@calchipconnect.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@calchipconnect.com.

Unfortunately we cannot accept returns on sale items

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.