This website is operated by CalChip Connect. Throughout the site, the terms “we”, “us” and “our” refer to CalChip Connect. CalChip Connect offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. If you resell or purchase a product originally purchased from CalChip Connect, through a channel outside of CalChip Connect, without written consent, that product's warranty is voided. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CalChip Connect, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CalChip Connect and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - FORCE MAJEURE
Neither party will be liable to the other for any failure to perform any of its obligations (except payment obligations) under this Agreement during any period in which the performance is delayed by circumstances beyond its reasonable control, such as systemic, electrical, telecommunications, or other utility failures, earthquake, storms, ﬁre, ﬂood or other elements of nature, embargo, strike, riot, terrorism, change in law or policy, or the intervention of any governmental authority
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
SECTION 22 - HELIUM NEWSLETTER
If you are purchasing a Helium Hotspot Miner, we will automatically subscribe you to the Helium Newsletter to stay up to date on any changes in the ecosystem. If you would like to be removed from this list, please send an email to email@example.com.
EFFECTS OF COVID-19 ON SHIPPING AND ORDERS
CalChip Connect always puts our customers' interests first, and we want you to be aware that UPS, FedEx, DHL, and other major carriers cannot currently guarantee expedited shipments. That being said, we will continue to ship products just as rapidly as we receive orders, as we always do, but we strongly recommend that you do not select or pay for expedited shipping at this time since you cannot be guaranteed this service from the transportation providers. CalChip Connect will choose the transportation provider at the time of shipping at their sole discretion based on best transit times.
This Return Policy only applies to products that are listed on any website or mobile application owned or operated by CalChip Connect, Inc (the "Site") as "Sold and Shipped by CalChip Connect, Inc".
All product returns require a Return Merchandise Authorization ("RMA") number.
You must request a return within 30 days of the delivery date, unless otherwise stated above.
Products that are received by CalChip Connect, Inc in any of the following conditions are not eligible for return and may be rejected:
Items covered by CalChip Connect, Inc's Standard Return Policy, those products for which CalChip Connect, Inc states "This item is covered by CalChip Connect, Inc's Standard Return Policy", can be returned for a refund or replacement. This “Standard Return Policy” applies to all products and items if they do not designate a specific alternative return policy listed below.
You must request a return within 30 days of the delivery date.
Limitations based on product use, operation within manufacturer specified environmental conditions and product lifespan:
In general, CalChip Connect, Inc will not accept returns of products which have been installed in locations, environments or physical enclosures which do not meet the manufacturer specifications. This applies to all products, including indoor (typically 0 - 40 °C, <60% humidity) Helium Hotspot miners which customers deploy in unapproved enclosures or harsh environments (outdoors, attics...) that exceeded the product’s specification.
CalChip Connect, Inc will not accept returns of any products used for blockchain and/or cryptocurrency mining which is known to significantly decrease the lifespan of the product due to overuse. Blockchain and/or cryptocurrency applications commonly exceed the rated lifecycle of critical electronic components including CPU, memory and data storage elements. This includes but is not limited to all Helium hotspot miner products from RAK, Kerlink, Adtran, Browan.
Refunds on orders that are cancelled or returned 30 days or more after the original order date will be issued as a store credit.
You may choose or be issued store credit due to a return or cancellation. Store credit will be issued via a unique store credit code that will be sent to your email address used to make the original purchase. The store credit will be available to use on any products that are listed on any CalChip Connect, Inc website or mobile application OR for special offers made by CalChip Connect, Inc. Once issued the store will be available to use for five years after the date it was issued.
CalChip Connect, Inc may deduct an "inactivity fee" from your balance if your store credit account has not been used within twelve months.
If your store credit balance is less than $10, you can submit a request form to have the balance issued as a check and mailed to you.
Orders places for “in stock” item OR items that do not explicitly state an expected delivery date that are not fulfilled within 30 days may automatically be cancelled and a full refund issued to the original payment method. CalChip Connect, Inc will attempt to contact you to get your informed consent to maintain the pending order and fulfill it when the item becomes available.
Unfulfilled orders placed for any items listed as Pre-order, Backordered, or out of stock will not automatically be cancelled. Given the global supply chain and logistics problems CalChip Connect is working with our customers and suppliers to help them purchase new, innovative, and hard to obtain products, many of which have long lead-times and frequently changing estimated delivery dates. By choosing to purchase any Pre-order, Backordered, or “out of stock” item or product you are providing CalChip Connect, Inc your informed consent to continue to work to fulfill your order unless you explicitly submit a cancellation request at support.calchipconnect.com using the:
Refunds on Pre-order, Backordered, and “Out of Stock” item unfulfilled orders that are cancelled within 30 days of the order date will be issued to the original payment method if possible. If CalChip Connect, Inc is unable to process the refund on the original payment method a store credit will be issued.
Refunds on unfulfilled orders that are cancelled more than 30 days after the order date will be issued as a store credit.
CCC will replace or refund any item that fails electrically or mechanically due to manufacturing defects within the DOA timescale. The DOA period is for a maximum of 5 days from the date of delivery.
For any products used for blockchain and/or cryptocurrency mining functions the definition of “fails electrically” is strictly limited to the items ability to power up properly and connect to its respective blockchain. Poor mining performance is NOT a valid DOA condition that qualifies under this policy. Please contact the item manufacturer directly for technical support on any mining or blockchain related performance issue.
Items covered by CalChip Connect, Inc's Replacement Only Return Policy, those products for which CalChip Connect, Inc states "This item is covered by CalChip Connect, Inc's Replacement Only Return Policy", can only be returned for a replacement. You must request a return within 30 days of the delivery date.
Items covered by CalChip Connect, Inc's Manufacturer Only Return Policy, those products for which CalChip Connect, Inc states "This item is covered by CalChip Connect, Inc's Manufacturer Only Return Policy", cannot be returned to CalChip Connect, Inc. These items are covered by a manufacturer's warranty.
Items covered by CalChip Connect, Inc's Consumable Product Return Policy, those products for which CalChip Connect, Inc states "This item is covered by CalChip Connect, Inc's Consumable Product Return Policy", cannot be returned to CalChip Connect, Inc. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Products, Paper Products, Face Masks, Gift Cards, Prepaid Cards, SIM Kits and etc. that are consumed once they are used.
Items covered by CalChip Connect, Inc's Consumable Product Return Policy, those products for which CalChip Connect, Inc states "This item is covered by CalChip Connect, Inc's Consumable Product Return Policy", cannot be returned to CalChip Connect, Inc. Subscription, Services and Dataplan products and services, Retail Packaged Software, Downloadable Software, Digital Products, Gift Cards, Prepaid Cards, SIM Kits and etc. that are consumed once they are used or assigned to the purchaser.
CalChip Connect, Inc reserves the right to charge a restocking fee of 15% for unopened units that were requested to be returned within 30 days from the date of delivery and for any other return request deemed eligible for a 15% restocking fee by CalChip Connect, Inc.
Bundles are offered as a way to purchase multiple items together at a discounted price. If you wish to return a Bundle for a refund, you must request a return within the applicable CalChip Connect, Inc Return Policy period and you must return the ENTIRE BUNDLE. Items sold as part of a Bundle may be returned individually for replacement if you request a replacement within the applicable CalChip Connect, Inc Return Policy period for that individual item.
Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable CalChip Connect, Inc Return Policy Period for that individual item.
If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your Combo/Kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund by itself; you will need to return all items in the Combo/Kit or return it with other items of value in order to receive a refund.
Purchases for prepaid cards and memberships are not eligible for return.
Special order products are not eligible for return unless “dead on arrival” or deemed defective by the manufacturer.
While CalChip Connect, Inc is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact our customer service department with any questions you may have.
Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.
A defective product that is returned may be repaired, replaced, or refunded at CalChip Connect, Inc’s sole discretion, unless otherwise required by law.
Nothing in this Return Policy limits your rights and remedies under any law.
The following terms and conditions apply to purchases of the FreedomFi LoRaWAN® & 5G-Ready Miner, the FreedomFi Indoor Bundle and the FreedomFi Outdoor Bundle:
CalChip Connect, Inc is not responsible for errors or omissions in blockchain provisioning resulting from information submitted on this form, including incorrect or incomplete Solana wallet addresses used to provision Pollen Mobile compatible equipment.
CalChip Connect, Inc takes every precaution to ensure data is current and accurate. Changes to Pollen’s blockchain, governing laws, or other systems outside CalChip Connect, Inc’s control can cause delays, omissions or inaccuracies for which CalChip Connect, Inc cannot be held accountable.
In no event shall CalChip Connect, Inc be liable for any special, direct, indirect, consequential, or incidental damages, or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of this provisioning service or the contents of the provisioning service. CalChip Connect, Inc reserves the right to make additions, deletions, or modifications to the contents of the provisioning service at any time without prior notice.
The provisioning service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.